Returns & Exchanges

At Zwift, we want you to be fully satisfied with your gear; if you are not, you can return your purchase within 30 days of delivery for a full refund. All returned items must be in their original packaging and in like-new condition to qualify for processing.

1

Initiate Your Return

Log into your Zwift account and visit the 'Order History' section to select the items you wish to return and generate a return authorization.

2

Pack Your Gear

Securely place the items in their original packaging, ensuring all manuals, cables, and accessories are included to avoid restocking fees.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it to the outside of your package, ensuring any old shipping labels are covered.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; once received at our warehouse, your refund will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing